Non-Receipt Form

Completing this will lead to a full investigation being carried out, which can include GPS tracking, photographic evidence and staff testimonies.

Please be aware that Royal Mail's investigation can take up to 28-35 working days to reach a resolution. I will be back in touch as soon as I receive a response.

Please be assured we contact and chase these investigations daily to receive an outcome as soon as possible.

Our team completely understands how frustrating this must be for you and we apologise for the inconvenience caused by this issue.